ABOUT merchants

Merchants Limited is a leading customer contact solutions company.  It provides a full range of innovative managed services and contact centre consultancy expertise to enable the successful generation of customer value in real time, every time. 

Merchants manages outsourced customer contact operations for some of the world's best known and most respected brands and their contact centres in the UK, Mainland Europe and South Africa. Merchants Consultants draws on over 25 years of expertise to work globally with clients in understanding their customer needs and contact centre requirements and provide insight and value.

Merchants is a Dimension Data group company. The Global Contact Centre Benchmarking Report was first published by Merchants in 1997 and still draws on its operational and commercial expertise.  For more information, visit the Merchants website