Participate
Shaping tomorrow’s trends through a global research community
With 12 years experience in global contact centre research and a strong reputation for quality surveys, we would like to invite you to take part in our 2010 Global Benchmarking survey.
With a record number of participants from over 550 contact centres across 36 countries and five continents last year, the survey is an invaluable reference for all contact centre professionals and provides managers with a set of best practice standards and benchmarks.
Join our global research panel that will help shape the future for contact centres across the world. Now even faster to complete, the 2010 research survey has a new format that is simpler, easier and more convenient to use.
Highlights of the new look online survey:
- Six short surveys (taking only 15 – 20 minutes to complete);
- More multiple choice and simple questions;
- A unique profile that enables you to come back to complete the survey at any point;
- Surveys covering the top six research categories for contact centre benchmarking.
Benefits of joining the global research panel:
- FREE report valued at US$1750 for completing the survey
- FREE access to the world’s first benchmarking comparison portal that enables you to easily compare your responses across vertical, region, size and captive vs. outsource categories.
How to join:
Join our global research panel in three easy steps:
- Click to register
- You will receive a unique link to the survey within 24 hours.
- Fill in your short profile information once.
- Start the survey in one click.
The first survey is now online and we will notify you when the next surveys are available. All you need to do is click on the link you will receive, and complete the surveys at your convenience over the next three to four months. The final report will be released in March 2011 but as a participant, you will have early access to the online analysis as soon as it’s complete.
This is your chance to have your say and be part of a global benchmarking panel. By taking part in this year’s survey, you have the opportunity to help set the trends and standards for contact centres around the world.
Request your free copy of last year’s Summary Report
For more information, please email us: ccBenchmarking@za.didata.com
2010 Annual Benchmarking Survey
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