media releases

Dimension Data’s Global Contact Centre Benchmarking Report 2009 was officially launched globally on 16 September 2009 in Johannesburg, South Africa.

In the run up to release worldwide, major global alerts were distributed, each with their own theme related to the consumer, business and technology perspectives.

To view the full media releases, simply click on the headings below.

A bright future for consumers using contact centres as their first port of call
Recession forcing companies to focus on more choices and service to keep customers

Contact centres central to identifying sales opportunities
Contact centres evolving to create value for businesses

Internet Protocol (IP) the number one trend influencing contact centres
Now the norm rather than the exception