Global Benchmarking Revolution

In a commercial environment where costs are being slashed and competition for survival is becoming intense, the role of benchmarking is becoming ever more crucial. 86% of the participants of the Dimension Data Global Benchmarking Report participate so that they can compare their performance to peer group businesses and identify opportunities for cost reduction and performance improvement.

When participation is free, there has probably never been a more appropriate time to take part in Benchmarking. Having to raise the performance game and take out costs simultaneously is where most senior operational managers find themselves. Benchmarking can’t do the work for you – but it can accelerate delivery in a tough period.

Dimension Data has launched the new annual Contact Centre Benchmarking survey for 2009 and this year, we’ve revolutionised the way that contact centres benchmark themselves.

We provide speed and ease of use; comparative capabilities and the opportunity to identify areas of cost savings and performance improvements.

An industry first, we proudly present the definitive answer to benchmarking in the contact centre. Our brand new online benchmarking portal brings these phenomenal benefits to your centre:

Power to compare own data by geography, sector, size, outsource or captive FREE
Comprehensive benchmark assessment FREE
Access to global benchmark data from over 500 operations worldwide FREE
Real time comparisons of historical data to identify trends FREE
Multiple enquiries to validate data as your own business / sector evolves FREE

Dimension Data has launched the 2009 Global Contact Centre Benchmarking Study.

Take part in the 2009 Global Benchmarking study now and find out how you perform in a world of intense competition and tough targets. Participation in the survey is free. Simply gather and input the data and take advantage of the huge benefits to your contact centre.

NOTE: Access to the portal for comparative assessments will be available in August 2009.