ABOUT DIMENSION DATA

Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data uses its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.

Our Customer Interactive Solutions (CIS) line of business delivers integrated management of customer interaction across channels to retain and grow the value of an organisation’s customer base. Through CIS practices around the world, we have been advising, building and integrating contact centres for over two decades - helping clients create centres that perform beyond expectations.

Our solutions help organisations to improve interaction with their customers across all communications channels and include:

• Contact centre integration - integrating communications channels across the enterprise and / or integrating contact centres into the enterprise on traditional TDM (time division multiplex), newer IP (internet protocol) or IN (intelligent network) architectures.
• Self-service – solutions that provide self-service channels or 'soft' agents using speech, IVR (interactive voice response), web and other technologies.
• Interaction management – management of customer interaction across all channels to provide a single view of the organisation and its customers.
• Workforce optimisation – maximising productivity and enhancing performance of contact centre resources using competency, workforce, quality and performance management.
• Operations – full operational management and outsourcing services for contact centres including the migration and offshoring of operations to achieve a balance between cost, performance, risk and brand reputation.

For more about Dimension Data and Customer Interactive Solutions, go to the Dimension Data website.